Customer Communication Management

[Simplify Document Management]Secure, Searchable, Smart Documents

Our solutions convert physical files into digital formats, improving accessibility, efficiency, and data security.

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#1. Services We Provide

Assessment & Mobilization Solutions

Effective customer communication begins with thorough assessment and strategic planning. At ContCentric, we develop tailored strategies, design intuitive templates, conduct usability analyses, and perform comprehensive communications assessments to ensure your CCM initiatives are both efficient and impactful.
Forms and Documents Solutions

We specialize in implementing and extending imaging, document management systems, and other CCM-related applications. Our goal is to establish robust management techniques that facilitate seamless and effective customer communications.
Implementation and Migration

Our team excels in developing and maintaining outbound CCM software, modernizing legacy platforms, and managing template migrations. We adhere to industry best practices throughout the development and testing phases to deliver reliable CCM solutions.

Managed Customer Communications Services

ContCentric offers round-the-clock maintenance and technical support, providing end-to-end managed customer communications services. Our expertise ensures the effective implementation and ongoing success of your CCM strategies.
Business Process-as-a-Service (BPaaS)

We deliver fully integrated BPaaS solutions for both inbound and outbound communications, enhancing the overall customer experience. With ContCentric, managing customer communications becomes a seamless and efficient process.
CCM Integration Services

We specialize in integrating CCM solutions with existing enterprise systems, including CRM, ERP, and other digital platforms. By ensuring seamless data flow and automation, ContCentric enhances operational efficiency, enabling businesses to deliver personalized, consistent, and efficient customer communications.

#2. What you get

Cost Reduction

CCM streamlines communications through automation and standardization, significantly reducing operational expenses.
Customer Experience

Delivering personalized communications with a focus on privacy protection ensures an excellent customer experience, fostering loyalty and satisfaction.
High ROI

CCM solutions integrate seamlessly with existing enterprise applications, leading to a substantial return on investment by optimizing resources and processes.

Compliance

Rules-driven and customizable CCM software ensures adherence to regulatory requirements, reducing compliance risks and enhancing governance.
Efficiency

Automating repetitive customer communications allows teams to focus on creating personalized experiences, boosting productivity and operational efficiency.
Competitive Edge

Effective CCM strategies provide a competitive advantage by enhancing customer engagement, streamlining processes, and enabling businesses to adapt swiftly to market changes.

#3. Why choose Contcentric

Expert Team

Our in-house professionals possess extensive experience in CCM, delivering tailored solutions to organizations worldwide.
Proficiency in Leading CCM Tools

We have hands-on expertise with top CCM vendor products and document management systems, including Alfresco and Liferay.
Seamless Integration

As a premier Alfresco development company, we adeptly incorporate document management features into CCM software, ensuring cohesive functionality.
Outcome-Based Transformation

We assist enterprises in evolving their customer communications from capacity-based models to outcome-focused strategies, enhancing effectiveness and customer satisfaction.

#4. Frequently Asked Questions

1. What is document digitization?

Document digitization converts physical documents into digital formats using scanning, OCR, and indexing. It enhances storage, retrieval, and security, making document access faster, improving workflow efficiency, and reducing paperwork.

2. Can digitized documents integrate with existing systems?

Yes, digitized documents integrate seamlessly with enterprise content management (ECM) systems like Alfresco and Liferay. This integration enhances workflow automation, document tracking, and collaboration across different business processes.

3. What types of documents can be digitized?

We digitize invoices, contracts, reports, medical records, legal files, and more. Our solutions convert these documents into structured digital formats, ensuring easy access, efficient organization, and secure long-term storage.

4. How does document digitization improve productivity?

Digitization eliminates manual paperwork, ensures instant document access, improves collaboration, reduces retrieval time, and streamlines workflows. This results in increased operational efficiency, cost savings, and faster decision-making for businesses.