Company Overview

Enhancing Productivity, Efficiency, and Customer Satisfaction through Tridhya’s Expertise

Fueling sustainable energy solutions worldwide

Our esteemed client is a leading global energy company with a strong commitment to sustainability and social responsibility. They offer a wide range of oil products and services to clients across the world. Its products include gasoline, diesel, jet fuel, LPG, bitumen, and lubricants. The company also offers a range of services, such as fuel cards, fuel management, and aviation refueling services. In addition to its downstream operations, it also has investments in upstream exploration and production activities. The company has interests in oil and gas fields in Africa, Latin America, and the Middle East.

Business Challenges

Modernizing Work Order Life Cycle through Process Automation

The goal was to increase productivity across all areas by modernizing manual processes within the work order lifecycle. To achieve this, it was necessary to introduce process automation and minimize the need for manual labor.
Integrating Third-Party Maintenance Module with Web Portal

The Tridhya Team primarily wanted to integrate a third-party maintenance module with a web-based portal to streamline solutions. This will enable seamless communication and collaboration.
Self-Service Options to Enhance the Customer Experience

To enhance both customer experience and operational efficiency, Tridhya must implement self-service options. This will let customers find solutions and conduct transactions independently. Therefore, reducing turnaround times and eliminating the need for human assistance.

Business Solution

Using Liferay for Web Portal Solution

Tridhya recommended the use of Liferay as the web portal solution due to its extensive range of features and capabilities. We utilized the ready-to-use functionalities provided by Liferay DXP, such as user management, role and permission management, forms, workflow, content, and document management, in our solution.

Integration and Automation for Improved Business Processes

To streamline their business processes, Tridhya’s team seamlessly integrated the solution with a third-party maintenance module. Additionally, they implemented Robotic Process Automation to further improve their efficiency.

Robust Self-Service Capability for Consistent User Experience

While we offer a comprehensive portal solution, we have also included a powerful self-service feature for a guaranteed seamless and effortless user experience. This ensures that users can easily access the necessary tools and resources they need. As a result, the need for manual intervention is reduced and ultimately, saving time and effort for both users and administrators.

Conclusion

Tridhya's solution was a resounding success as it efficiently streamlined processes and introduced self-service capabilities, resulting in a significant increase in productivity and efficiency. Our customers also noticed an improved experience while using our services. The seamless integration of our solution with Liferay DXP eliminated the need for significant architectural changes and saved us from incurring unnecessary costs. Without a doubt, the implementation of our solution with Liferay DXP was a great success.