Customer Portals
Empower customers with efficient self-service experiences
Customer Self-service Portals
It is apparent that self-service has become a hugely important part of customer experience. Self-service is easy and convenient. It is time-saving. It reduces the business’ operational overhead by automating the processes and allowing users to provide service to themselves. Self-service portals have become pretty common in Telecommunications, Banking, Airlines, eCommerce, and plenty of organizations.
We, at ContCentric, believe that it is mandatory to develop and design one such portal that offers a seamless self-service, robust performance, exemplary customer experience, all in all, an optimized solution.
With Liferay Customer self-service portal solutions, we, at ContCentric, design completely distinct personalized solutions considering an entire customer journey to make sure that each unique customer is satisfied. Liferay Analytics Cloud integration aids in adapting to dynamic solutions.
Businesses implementing self-service solutions
- Reduction in operational overheads and increase in revenues
- Process Automation
- Enhanced relationships with customers/improvement in customer satisfaction
- Upliftment in customer retention ratio
